Below are just a few of the comments we have received from customers, if you would like to leave feedback please complete the Customer Feedback form.
From September 2013 the independent firm FEEFO has been asking our customers for comments about our service. CLICK HERE to see their reviews
Great price. Free delivery. Arrived at the stated time. Genuine product well packaged. What's not to like?
Really great service and range of products all at a much better price than anywhere else including Amazon!
Just a quick note to say many thanks for a) an excellent price and b) incredible service. I ordered the case yesterday afternoon and it was delivered here by 09:35 this morning. That’s customer service at its best.
Mr S Aug'15
My purchase arrived, as promised, within 24 hrs. Excellent service from yourselves, and very good communication from Interlink Express. A very satisfied customer - thank you.
I purchased the lime green large extra light revelation suitcase and matching cabin suitcase for a holiday.
I have just arrived home today and can state that i am extremely happy with my purchases, not only did they arrive in under 24 hours, but they are really strong and took all the throwing about the receive on airline trip.
When they arrived i thought i may have made a mistake as they were so light i didn't think they could possibly be strong enough but thankfully i was proved very wrong.
Brilliant purchase, and first class service.
Ms W Dec'14
Just wanted to say a big thank you and well done on a fantastic on line service! We ordered a suitcase from you which was cheaper than the rrp, it was delivered promptly, and the communications from you re order and delivery were simple and accurate. All in all, an easy and efficient purchase
Most impressed with your service and goods received.
RC July'14I am writing to thank you very much for an exceptional service from the online order, to the very fast delivery, to the excellent tracking system showing where my parcel was and the very efficient service showing that my parcel had been delivered and signed for within minutes of that happening.
It was an amazing service which greatly exceeded my expectations as a customer. Thanks so much and I will certainly recommend you to friends.
Mrs MB June '14
Order arrived as planned. Really pleased with my shopping experience at Luggage UK.
Thank you for a fast efficient service. Will definitely recommend you to friends.
Thank you for the very efficient way you handled my order. Suitcases have arrived this morning, within 24 hours of being ordered
A year ago, I bought a same cabin suitcase, via Amazon, red colour, and I used it twice. I was SO pleased with it that I decided to buy exactly the same one for my husband, but in (electric) blue. I looked on the internet and was surprised to see "luggage UK" was selling it, not only free of charge, but at a cheaper price than Amazon. I placed an order and was delighted to receive the suitcase on the following day!
I would thoroughly recommend Luggage UK for their excellent price and services.
Fantastic service and the bag was just what my husband wanted-thank you
Mrs M Nov'13
Again, many thanks for your superb after-sales customer service, I can't fault it!
A great service and value bag.
I ordered a samsonite suitcase at 2.55 p.m. on Monday and it was delivered at 8.45 a.m. the following morning. Thank you for such speedy service. It was much appreciated.
JUST TO SAY DELIGHTED WITH VERY QUICK SERVICE & KEEPING ME INFORMED
Thats really fast service as well as a great price, very impressed!
Mr P Apr'13
I am writing to thank you for the excellent service received from your company in the last couple of days. I ordered an Antler suitcase - not a cheap item - and it has arrived within 24 hours in immaculate condition. I received a confirmation of sale email and a confirmation of despatch and I am most grateful for this excellent communication.
At a time when service in the UK is not always good I am delighted to offer praise where it is. I would not hesitate to use the company again.
Ms B Apr'13
Just a quick note to say thank you, the cases have been safely received and look great. Thank you for your prompt service and good communication.
I would just like to say how very impressed I am with your service, having placed my order at 3pm on Thursday and receiving the goods at 11am the next day. By anyones standards that is exceptional service especially in this day and age where poor service is the 'norm'.
Mr S Jan'13
Good afternoon. I would like to thank you for the excellent service I have
experienced since ordering a product from you on 24th January. You have kept
me informed of the progress of my order and it arrived just on schedule
earlier today. I had previously ordered the same product from another online
retailer and was given the runaround for almost 3 weeks with a different
explanation being offered every time I enquired about the non-arrival of my
purchase. I will come to you first in future and recommend your excellent
service to others.
Many thanks for your help and assistance this morning, that's great service and really prompt delivery.
Mrs P Jan'13
Thank you for confirmation of order and delivery date and time.
Case arrived first thing this morning, thank you for an excellent service.
Mr L Jan'13
Just a quick note to say thank you for delivering the suitcase we ordered so quickly. It is really is a fantastic service, especially the ability to track the whole delivery service on line. And to top it off it was delivered by Santa himself with the full Red suit and a long white beard!! Brilliant.
Mr & Mrs S Dec'12
What a fantastic service. I ordered yesterday afternoon and had it delivered by noon the following day. I received regular updates via text on the courier which made it totally hassle free. I would not hesitate to use the service again.
Mr T Dec'12
Thank you for a fantastic service, suitcase ordered yeasterday and delivered today within the hour time slot. Good customer service is sometimes hard to find these day but yours is 1st class. thank you.
Mrs D May'12
I should just like to compliment you on the outstanding service you have provided both on the phone prior to ordering and subsequent to placing the order. In addition, the notification from the parcel company giving a one hour time slot for delivery, and actually hitting it is also unprecedented and very welcome.
All round, a genuinely impressive service – thanks.
Thank you very much for the fast delivery, the goods have arrived and are exactly what I had hoped for.
The package arrived safe and sound, within 48 hours of ordering. What
brilliant service! The backpack is exactly what we've been looking for, and
after the Easter break I'll probably order another one.
Mrs JW Apr'12
I am very pleased with the purchase and the service which you provided.
Mr GC Apr'12
The service and next day delivery from this company was excellent.
Mrs JN Mar'12
Your service and delivery are fantastic... I will use you again in a heartbeat thank you.
Mr A Mar'12
Hi, cases just been delieverd, amazing sevice and value, thanks you very much.
Mr HK Mar'12
I received delivery today. Great service. Many thanks.
Mr GF Feb'12
A bit late I know, but just to say a huge thank you to you all for your help when I messed up the online order, and for such a speedy delivery.
Well done, I’ll recommend you to my friends.
Ms SH Nov'11
I am very impressed with your service and have been telling my friends how good you are.
Mr JB Nov'11
I now have the Antler Tourlite II Small Cabin Rollercase Red. I love it. Perfect size for me. Super fast delivery even though I changed the address after ordering. I\'d recommend Antler anytime as well as Luggage.uk.com
Mr JS Nov'11
I never write reviews but feel the excellent service I have received from start to finish with your company deserves a mention - communication and delivery is second to non. Well done, you have restored my faith in British companies
Ms CM Nov'11
Very impressed with your excellent customer service and the speed of delivery of the suitcase I ordered last Friday which arrived this morning as promised.
Between that and your below high street prices I'll definitely be recommending you to friends
Ms BG Oct'11
I just want to say thank you for such great service. The piece of luggage arrived on time, and was perfect for the trip.
Mr PP Oct'11
We have ordered and received two suitcases from you and we are extremely impressed with the exceptional service both from Luggage UK and Interlink Express. Our orders were acknowledged by email, we were notified of the delivery day and a follow up email gave us the delivery time, which was spot on. Thank you from an extremely satisfied customer
Mr JS Sep'11
Black will be fine. Thank you for your excellent service xxxx
Ms TK Aug'11
I shop from Internet quite often,but your services are the best I ever had. Everything was done professionally. Even the delivery time was given exactly as it was. Congratulations!
Mr MM Jul'11
I took delivery of the cases first thing this morning.
I wanted to write and praise the service you have provided. I'm delighted with the cases and the speed with which they were sent to me. I will certainly shop with you again and recommend you to others.
Mrs BF Mar'11
Thank you for your swift response and excellent customer service
Mr ST Mar'11
Many thanks for all your help with this. You have been courteous, efficient and in the end there is a positive outcome from antler!
Mr SS Mar'11
Just got to say SUPERB service, SUPERB price and SUPERB communication
Thank you and well done!
Mr NV Feb'11
Both items arrived safely today.
Thank you for the excellent service.
Mr DM Feb'11
Can I thank you for such excellent and prompt service - and a very good bag too. May be back for another one if this one performs well.
Mrs JT Feb'11
Wonderful fast and efficient service thank you
Mr GO Aug'10
Many thanks items arrived this morning.
Very impressed with your service.
Mrs BC July'10
Thanks again - both for a very good product and for excellent and fast service.
Mrs EM May'10
Thank you for our cases.
Mr DH Apr'10
***** service *****
If there's any place where I can leave you feedback please send me the link and I'll do so.
Mrs OG Mar'10
I'm just emailing to congratulate you on your great service. You returned my telephone call yesterday morning as promised, confirmed the suitcase was in stock and sent the email below within a very short time of my internet order. The suitcase has arrived today in tip-top condition thanks to the good packaging (and I assume a careful courier) and with no additional charge for next day delivery. Thank you - you have a 100% satisfied customer
Mrs JT Feb'10
5***** Service! Thank you!
Mr AM Feb'10
Thank you for the prompt service and excellent communication. The luggage arrived today after I was unavailable for delivery on Wednesday.
The service provided by your company and your delivery agents was without fault. I will recommend you to my friends and colleagues.
Mr TD Feb'10
Just received my luggage, less than 24 hours after placing order. Great service.
Mr KM Dec'09