OVER 35 YEARS OF LUGGAGE EXPERTISE

Delivery & Returns

We offer free delivery on all products with an order value over £50.00

We offer FREE DELIVERY on orders over £50, to all UK mainland addresses excluding the Scottish Highlands, Islands and Northern Ireland. Orders under £50 will incur a delivery charge of £4.95. Please note that in communications from the DPD Group our Company Name Luggage UK is used. Unless we advise you otherwise, orders will usually be delivered within 5 working days of order.

Because of the extra costs and additional time involved, consignments for the Scottish Highlands, The Islands and Northern Ireland are subject to an extra delivery charge. Deliveries to these destinations normally take two working days.

Area 1 is Free - England, Wales and parts of Scotland, excluding the below: (Area 1 is made up of postcodes not mentioned in areas 2 and 3)

*Area 2 – The Islands of Scotland & The Highlands. (Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH15-26, PH30-44, PH49-50, ZE)

*Area 3 – NI, Isle of Man, Channel Isles and Isles of Scilly. (Postcodes BT, IM, TR21-25, GY, JE)We will notify you by e-mail when your order is due to be dispatched.

European delivery

Orders will usually be delivered within 7 - 10 working days of order, (unless we advise you otherwise). The following delivery charges apply.

Zone 1 - (Belgium, France, Germany, Luxembourg, Netherlands) GBP14.40

Zone 2 - (Austria, Denmark, Switzerland) GBP19.20

Zone 3 - (Czech Republic, Italy, Slovakia, Spain) GBP24.00

Zone 4 - (Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia, Boznia-Herzgovina, Bulgaria)  GBP31.20

Zone 5 - (Croatia,  Latvia, Lithuania, Montenegro, Romania, Serbia) GBP38.40

Next Day DeliveryNext day delivery is available for £4.95

Next day delivery is often available on orders placed before 3pm (excluding Saturday, Sunday and Bank Holidays). Please call our order hotline to arrange this option on 01732 753292. A charge of £4.95 will be made for a next day delivery service from Luggage UK.

How can I make enquiries about my order?

Please phone us on 01732 753292 or email sales@luggage-uk.co.uk. Alternatively, you can log into your account and find out the status of your order

On what basis do you return goods?

We will accept all orders back, if you decide that you do not require it anymore. Goods can be returned at customers own expense, within 14 days of receipt and in saleable condition. Goods must be returned in original packaging with all the tags still attached.

All items returned to us as faulty will be checked by the manufacturer. Only items that has failed due to a fault in the manufacturing process will be either replaced, repaired or refunded. The warranty with each item covers defects in material and workmanship it does not cover damage caused by misuse, airline damage, neglect or failure to follow recommended use.

Please note our returns and warranty policies do not cover wear and tear, only manufacturing faults. We do not cover airline damage, this needs to be disputed directly with the airline or carrier involved 

A full refund will be made less outbound delivery charges (for items under £50.00 and next day delivery) on receipt of your order.


Please enclose the following details with your return:

NAME
ORDER NUMBER
REASON FOR RETURN
REQUIREMENTS (refund/exchange)


Please note: you will be responsible for the cost of returning goods to us, unless we delivered the item in error or the item is faulty. 

You are responsible for any item until it reaches us, so it is advisable to use a traceable method of postage via a courier. We recommend using 'Parcel 2 Go' who offer a 2 day service from many postcodes at around £7.00.

We will refund a maximum of £8.00 per item for the return of faulty goods.

Returns Address

Returns Department

Luggage UK

Unit 5A The Grove

Swanley

Kent

BR8 8AJ

How can I return goods damaged by your carrier?

In the unlikely event that goods have been damaged while in transit or on receipt of delivery, simply send the goods back to us free of charge. A collection will be arranged at our expense. We must be notified within 3 working days of any damage that has occurred from the carrier. If there is damage to the packaging, please sign to state so and notify ourselves.

Cancellations & Returns

You have the right to cancel your order within 14 working days of delivery (Commencing the day after you receive the goods) and return them at your own expense for a full refund of the purchase price of your product. It is your responsibility to give notice of your wish to cancel within this cancellation period by e-mail, fax or letter. You are responsible for taking reasonable care of the goods. Goods must be returned, complete, unused, in mint condition and in their original packaging. We recommend, for your own protection, that you use a recorded delivery service. When you order, details of this entitlement will be sent to you with your confirmatory e-mail and are repeated in the documents enclosed with the delivery.

If you wish to return your purchase, please contact us with your order number, either by calling 01732 753292 or emailing us at sales@luggage-uk.co.uk.

How are payments refunded to customers for returned goods?

In accordance with DSR, on receipt of a valid return, we will aim to have your order refunded within 5 working days, of receipt of the returned item. Refunds can only be made on the card in which the order was originally purchased with.

What warranties or guarantees are provided with goods sold?

All the bags that we sell are covered by manufacturers’ guarantees against defects in manufacture. All of our products come with a minimum manufacturers warranty of 1 year. Warranty’s do not cover damage suffered as a result of the baggage handlers. Always inspect you bags when they are returned to you, and in the unfortunate event that damage has occurred please immediately make your carrier aware – they have well established procedures in place to ensure that you are treated fairly in regards to any damage sustained as a result of poor handling.

If your item is received damaged or faulty on delivery

If you find an issue or fault with your purchase, please contact us straight away with your order number and your name. You can either call us on 01732 753292 or email us at sales@luggage-uk.co.uk. We will normally ask you to provide us with details of the fault, such as how and when the fault developed, as well as pictures. These may include pictures of the product, and of the inside and outside of the box. We aim to get the problem dealt with promptly.