Delivery & Returns
We offer FREE DELIVERY to all UK mainland addresses excluding the Scottish Highlands, Islands and Northern Ireland.
We only deliver to mainland UK (including the Scottish Highlands, Northern Ireland and the Isle of Wight). We regret that we are unable to accept orders for delivery elsewhere. Please note that in communications from Interlink our Company name Luggage UK is used.
Because of the extra costs and additional time involved, consignments for the Scottish Highlands, The Islands and Northern Ireland are subject to an extra charge of £16.50 including VAT @ 20%. Deliveries to these destinations normally take two working days.
(Postcodes and areas that are subject to the delivery charge are: AB30-38, AB41-56, BT1-94, FK17-99, G83, HS1-9, IV1-56, IV63,KA27-28, KW1-17, PA20-49, PA-60-78, PH16-26, PH30-44, PH49-50, PO30-41, ZE1-3)
We will notify you by e-mail when your order is due to be dispatched.
We use Interlink Express Parcels for our Next-Day deliveries. On the delivery day (Monday-Friday), provided that you have given us your email address and/or mobile phone number, you will receive an e-mail/text from Interlink telling you the time slot when they plan to deliver to you and offering a choice of options should this not be convenient. To avoid the delays in re-delivering, Interlink will normally try to make delivery to a neighbour if you are out and will leave a card letting you know what has happened. If Interlink Express are unable to delivery on the first scheduled day they will try again on the following working day. Should they again be unable to deliver to you your parcel will be taken to a local pick up point for collection by you. The cards left and messages sent by Interlink Express will explain what happens next in the event of non-delivery. (Please note that Large and some Medium Suitcases may be too big to be collected from Interlink (DPD) Pick Up Points)
Deliveries and Collections do not take place on Bank Holidays.
Orders received on Bank Holidays will be dispatched on the Carrier's next working day. If there is a Bank Holiday in Scotland or Northern Ireland, but not in England on the working day following dispatch, then delivery will not be until the first working day (2nd working day Scottish Highlands, Islands and Northern Ireland) in the receiving country following the Bank Holiday.
Should you wish your delivery to be made on a weekday later than the next one available, please let us know by giving details in the “Special Instructions” box during the checkout process.
If delivery cannot be completed as intended, Interlink's driver will leave a card at the delivery address listing the alternative options for effecting delivery. If, for any reason, you do not take delivery of the consignment within 7 days, Interlink will return the item to us and we will refund the price you paid less a charge of £25.50 inc VAT at 20% to cover cost of return delivery. Proof that delivery had been attempted at the delivery address is provided by a GPS satellite image of Interlink's driver at that precise location.
Please note that Consignments will not be left without a signature
You are normally able to nominate a different delivery address to the billing address for your card - you may specify this during the checkout process. For security reasons, particularly where payment is made using PayPal, we may not always be able to accept your request to use an alternative delivery address.
Once items have been dispatched we are unable to change the delivery address.
Special Delivery by Interlink to most UK mainland addresses, excluding the Highlands, Islands and other remote areas.
Special Deliveries are not available in all areas – please call 01732 753292 for more details.
You have the right to cancel your order within fourteen working days of delivery (Commencing the day after you receive the goods) and return them at your own expense for a full refund of the purchase price of your product. It is your responsibility to give notice of your wish to cancel within this cancellation period by e-mail, fax or letter. You are responsible for taking reasonable care of the goods. Goods must be returned, complete, unused, in mint condition and in their original packaging. We recommend, for your own protection, that you use a recorded delivery service. When you order, details of this entitlement will be sent to you with your confirmatory e-mail and are repeated in the documents enclosed with the delivery.
If you wish to return your purchase, please contact us with your order number, either by calling 01732 753292 or e-mailing us.
If your item is received damaged or faulty on delivery
Please contact us straight away with your order number, either by calling 01732 753292 or e-mailing us and making us aware of the problem. We will normally ask you to provide us with pictures both of the product and also of both the inside and outside of the box. We aim to get the problem dealt with promptly. Faults with Antler and Revelation products reported more than 12 months after purchase are handled directly by Antler under the warranty via the Antler website.
All the bags that we sell are covered by manufacturers’ guarantees against defects in manufacture.
Guarantees DO NOT COVER damage suffered as a result of the baggage handlers. Always inspect you bags when they are returned to you, and in the unfortunate event that damage has occurred please immediately make your carrier aware – they have well established procedures in place to make good the loss suffered.
In the event that your luggage develops a fault as a result of a manufacturing defect (as opposed to accidental damage or damage occurring when in the custody of baggage handlers etc), please email us details of the problem, how and when it occurred, along with your order number and pictures to illustrate the problem.