Frequently Asked Questions
How are luggage and suitcases measured?
Dimensions are the overall external measurements, inclusive of all wheels, handles etc. This follows the same basis used by the airlines. They ARE NOT the size of the carcass of the case.
If the case is expandable the dimensions and capacity will either be quoted for both expanded and unexpanded, or if only one is shown it will be unexpanded.
What size bag can I take in the cabin with me?
It is important that you check the maximum size allowed by the airline with whom you're flying. Unfortunately at the time of writing there is no one size adopted by all the carriers, but this may change in the near future. Our guide gives links to many of the major airlines.
What is a TSA lock?
The US authorities are liable to inspect your luggage on flights to or from America. If your bag has a TSA approved lock, the inspector has a special key that enables him to open your luggage, inspect inside the case and close again, with the ability to re-lock your case. If you don't have a TSA approved lock the inspector can break the lock or cut off the padlock to gain access.
TSA approved locks have a key hole that accepts the inspector's key. You DO NOT HAVE a key for this slot, and the TSA function does not interfere with your combination lock on the case.
When can I expect my order to be delivered?
Delivery in most cases is free. Please call 01474 854666 to check availability for Next Day Delivery option at £4.95. We will advise you before shipping of any additional delivery charge for customers in areas outside of the UK mainland and the highlands. Orders will usually be delivered within 5 working days of order, (unless we advise you otherwise).
Area 1 is Free - England, Wales and parts of Scotland, excluding Highlands and Islands. (This area is made up of all postcodes not mentioned in areas 2 and 3)
*Area 2 - The Highlands and Islands of Scotland. (Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH15-26, PH30-44, PH49-50, ZE)
*Area 3 - Northern Ireland, Isle of Man, Channel Isles and Isles of Scilly. (Postcodes BT, IM, TR21-25, GY, JE)
Next day delivery is often available on orders placed before 3pm (excludes saturday, Sunday and bank holidays). Please call our order hotline to arrange this option on 01474 854666. A charge of £4.95 will be made for this service.
Saturday delivery and delivery before 10am or before noon is available at extra charge to most post codes.
Our carriers Interlink Express, will update you by text and/or email regarding the anticipated delivery time of your consignment.
For more about our deliveries please click here.
What happens if I'm out when the delivery arrives?
Interlink Express's predict service will let you know when they expect to deliver to you – if the time is not convenient you can choose to arrange another day, request delivery to a safe place, delivery to a neighbour or choose to collect from your local Interlink depot.
What happens if I change my mind and want to return something?
Please contact us with your order number by email or by phone, and we'll email you details of where to send your parcel.
As explained in our terms & conditions you will be responsible for the costs of returning to us.
You have 14 days from the day after the item has been delivered to you to request a return, and we then ask that the product is received by us within 7 days of that.
Once the product has been received and we confirm that it is in exactly the same unused condition as it left us we shall immediately arrange for a refund to be made.
Is a product in stock?
All products on our site are in stock unless the product page specifically says that they are not – in this case our site will not allow you to order them.
What happens if something is faulty?
Please refer to our terms & conditions page – initially please email us with your order number and details of the problem. We will normally ask you to provide pictures and a description of what's happened. In the unlikely event of a product being faulty on delivery please contact us immediately and also retain the box and packing materials to enable us to resolve it quickly for you.
Will I get an invoice?
Unless you specifically tell us otherwise a VAT invoice shown as paid is included with all deliveries along with our delivery note and a letter explaining how you can request a return and other helpful information.
There is a zip in the lining of my case without a zip pull attached
These zips are provided to enable security & customs checks of your luggage so that they can see what's behind the lining without needing to cut it. No pulls are fitted to prevent possible damage and snagging to your clothing and other belongings through rubbing during transit.