OVER 35 YEARS OF LUGGAGE EXPERTISE

Privacy Policy

Privacy Policy

Luggage UK are fully in compliance with the EU General Data Protection Regulations that came into force on 25/05/2018. Our Privacy Policy outlines why we require your personal data and how we will use your data to process any order placed through our website. Luggage UK will never sell your details on to a 3rd party. We will also never contact you for marketing purposes, unless you specifically choose to receive any marketing or promotional material from us.

In accordance with the EU GDPR legislation, Luggage UK will make every effort to ensure that customers are fully in control of their personal data and that we always follow the below points.

  • The Right to be Informed
  • The Right to Access data
  • The Right to Rectification
  • The Right to Erased/be forgotten or restricted
  • The Right to Data Portability

Luggage UK will always tell you why we need you to provide you with your personal data and we will keep you informed of what we do with any given personal details.

Customers that choose to register an account with us can access, edit or delete their details at any point. This can be done by logging into your account. If you choose to place an order through a Guest Account and would like to request details or would like to change or delete any of the personal information held about you, we will either send you the requested information and make any requested changes, without charge, within 1 month. In

At any point, a customer may choose to have their data removed from our system.

Customers are free to move, copy or transfer any of their personal data, that we hold on them within our system to another service in a safe way. Please contact Luggage UK by either calling 01732 753292 or emailing us at sales@luggage-uk.co.uk for more details on the process of data portability.

Placing an Order with Luggage UK

When you place an order at Luggage UK, we may collect and store any personal data that you may volunteer whist using our services. This data belongs to you, as our customer and you will always remain in full control of this information. The type of information that we will need from you to process an order will include - Your first name and surname; your address; a delivery address if different from your address; a contact telephone number; an e-mail address and order and payment details. Details may be forwarded securely to other parties to fulfil this order only, these will include delivery and payment partners.

You may create a registered account with us to allow a faster checkout process and to allow you to track the progress of your order. Alternatively, you may create a guest account. When creating a secure password, Luggage UK advise using a combination of the following:

  • A lower case letter (a,b,c etc)
  • An upper-case letter (A,B,C etc)
  • A number (1,2,3 etc)
  • a special character (?*/- etc)

As well as creating a secure password, Luggage UK advises changing your account password around every 3 months. Please note, we do not have access to any passwords that have been created on accounts, however, if you have forgotten your password, please select the ‘Forgotten Password’ link to be sent an email of how to reset your password.

Newsletter Subscription

From time to time we may send out promotional emails which we feel may be of interest to our newsletter subscribers. Newsletters may contain promotional items which are only available to subscribers. We sometimes also offer discount codes, competitions and helpful hints and tricks for travelling. We will not ask you for your address or telephone number when requesting personal details for newsletter subscription.

Customers must opt-in to receive our newsletters and must separately accept our Terms & Conditions. Customers can unsubscribe from receiving our newsletters at any time and this process is simply a case of clicking the unsubscribe button at the bottom of any of our emails. Alternatively, you can call or email us at any point and we will manually remove your details from our newsletter subscription. COOKIES PAGE